How to Call the Italian Embassy Call Center

Well, I just want to share my experience in calling the Italian Embassy Call Center. My mother told me to call the embassy hotline to make an appointment for the legalization of the documents of my father. But before that, the papers such as the NBI Clearance and Birth Certificate from NSO was been authenticated in the DFA and translated in the Italian language... ( these are going to be use in the application for Italian Citizenship) Anyways, after those processes, I was asked to continue arranging it. Well these are the things I did:

I searched the website of the Italian Embassy in the net and look for the hotline numbers to call. I also took down the email address for some purposes.

Because it is my first time to call the Embassy, I don't know what to do. I experimented calling it on landline and cellphone but it didn't work.

Then, I tried to email the embassy and luckily they answered my questions. Then, I finally realized that I need to use a PLDT with DDD activated.

I look for a PLDT with DDD in the neighborhood but they don't have one. And I'm just so hopeless that I believed going to the PLDT office is my last chance. Well, I don't hesitated at all. I went to the nearest PLDT office in the next town and inquired on how can I call the Embassy. They told me that they are selling Embassy Touch Card that I can use to call the Embassy. That was the happy part and the sad part was that the card was sold only in one denomination and that was only for 5oo pesos.

I went home, and thought of it. After 2 days, I decided to give it a try.. I bought 1 card worth 500 pesos and I was able to call the Embassy... YAhooo!!! Finally...

But, because of trial and error way of calling.. Believe it or not., I spent 1k for only 24 minutes.. huhuhu... what a waste of money!! But at least I was able to call the Embassy...

Well,, for your benefit here are some details that can help you.

Italian Embassy Call Center Hotline Numbers:

Philippine Interactive Audio Text Services (PIASI)

PLDT -DDD 1-909-101-2200

GLOBE 1-900-10-2200

BAYANTEL 1-903-101-2200

Some questions that will be asked in the phone conversation are the following:

• Name of the caller
• Address on where the documents will be picked up
• Full name of the applicant
• Birthday of the applicant
• Passport number of the applicant
• Numbers of paper to be legalized
• Contact number of the caller
• Reason for legalization

And the requirements they will ask you are the following:

• Original Birth Certificate DFA Authenticated and Translated in Italian language + 2 photocopies
• Original NBI Clearance DFA Authenticated and Translated in Italian language + 2 photocopies
• Letter from the applicant indicating the purpose of legalization and the documents included in the legalization + the applicant's signature
• Special Power of Attorney + 1 photocopy
• 2 photocopies of passport
• 2 photocopies of Permit to Stay or Soggiorno

All of these requirements will be put in a long brown envelope closed with a scotch tape. The payment for the legalization will be enclosed in the envelope and it costs around 3k and the cost for pick up and delivery will cost around 500 pesos.. Well the cost will depend upon the distance of your place from Manila.. The cost that I stated is applicable here in Nueva Ecija. The courier that will pick up the documents is 2go.